You may request deletion of your LearnSnap account and associated data at any time — even after you have uninstalled the app. Two methods are available.
In-app Method (Preferred)
You can delete your account directly inside the app:
Open LearnSnap AI → Profile → Settings → Delete Account → review the information shown and confirm deletion
Can't Access the App? Request by Email
If you cannot access the app — for example, you have already uninstalled it — you can request deletion by email instead. If your account is linked to a Google account, please send the request from that same Google-linked email address so we can verify you control the account.
Or email us directly at: support@bytecraft.pk with the subject line LearnSnap Account Deletion Request.
Request Template
Copy the template below into your email. Fill in what applies to you.
Subject: LearnSnap Account Deletion Request To the LearnSnap AI team, I am writing to request deletion of my LearnSnap AI account and data. -- My account details -- Google-linked email (if applicable): [YOUR EMAIL] Approximate account creation date (if known): [DATE OR "Unknown"] -- Request type (keep one) -- [ ] Delete my account and all associated data [ ] Delete selected data only (describe below) -- Description (optional) -- [Explain what you would like deleted, if selecting partial deletion] -- Confirmation -- I confirm that I am the owner of this LearnSnap account and I intentionally request the above deletion. Thank you.
Never include your Google password, LearnSnap access or refresh tokens, payment-card details, device password, or any private authentication credentials in your deletion request.
Identity Verification
To protect users, we may request reasonable information to verify that the requester controls the relevant LearnSnap account. We will only ask for information that is necessary to identify your account.
Your Google Play Subscription
Deleting your LearnSnap account does not automatically cancel your Google Play subscription. Account deletion and subscription cancellation are separate actions — if you have an active premium subscription, cancel it separately or you may continue to be billed.
You can manage or cancel your subscription any time through the Google Play Store app or Google Play's subscription settings.
What Is Normally Deleted
Upon verifying and processing an eligible deletion request, we will work to delete or anonymise:
- Your LearnSnap backend account record
- The Google identity association tied to your account
- Your guest installation association
- Active authentication sessions and tokens
- Your remaining LearnSnap credits
- Server-side submitted questions and generated answers linked to your account
- Quiz and Flashcard generation data linked to your account
- Eligible server-side profile information
Successful in-app deletion also removes, on that device:
- Your local Saved Topics
- Your local Quiz attempts
- Your local Flashcard decks
- Your Daily Practice data
- Saved question images stored on the device
Local Device Data
Our servers cannot remotely erase data stored locally on your device. If you request deletion by email rather than in-app, or want to remove local data separately, you can clear it from your Android device:
Settings → Apps → LearnSnap AI → Storage → Clear Data
Alternatively, uninstalling the app will remove locally stored application data from that device.
Records We May Retain
Even after a deletion request is processed, we may need to retain minimal pseudonymous records for the following reasons, as required or permitted by law:
- Billing integrity and refunds
- Duplicate-purchase and duplicate-charge prevention
- Fraud prevention and security
- Legal obligations (tax records, regulatory requirements)
- Dispute resolution
Any such retained records will be kept only for as long as necessary and will not be used to provide services to you.
Processing Timeline
We aim to review and process verified deletion requests within 30 days, unless a longer period is required by law or needed to verify the request.
Confirmation
Once your deletion request has been processed, we will send a confirmation to the email address you provided in your request.
Questions
If you have questions about the deletion process, please contact us at support@bytecraft.pk or visit our Support page.
For full details on what data we collect and how it is used, please read our Privacy Policy. See also our Terms of Use, or get LearnSnap AI on Google Play.